covid safe

Temporary changes to some services

 In this climate our mission remains to provide excellence in customer service and experiences.  Due to the current challenges, we, like many other businesses find ourselves needing to make necessary changes to the availability of some of the services offered.  These changes are temporary however may impact your upcoming visit and your ability to access some of the facilities. 
 
Please take a moment to view the most up-to-date changes to individual services below.
 

Restaurant Dining

The restaurant is currently closed for dine-in service.

Dinner Room service is available daily.

Breakfast Room Service is available Fridays, Saturdays & Sundays.

hot springs sanctuary

The outdoor Hot Springs Sanctuary is OPEN with 4 sessions offered daily.
Capacity limits apply and pre-booking is required.

* The Nourish Dome Cafe is also open however availability is subject to change. Individual sessions may be subject to cancellation.

Day Spa

The Day Spa will be reopening on Monday 17th January.
Mon: 9am - 5pm
Tues: 9am - 5pm
Wed: 9am - 5pm
Thurs: 10am - 6pm
Fri: 9am - 5pm
Sat: 10am - 6pm
Sun: 9am - 5pm

Indoor Bath House

The Indoor Bath House will be reopening Monday 17th January.
Mon: 9am - 5pm
Tues: 9am - 5pm
Wed: 9am - 5pm
Thurs: 10am - 6pm
Fri: 9am - 5pm
Sat: 10am - 6pm
Sun: 9am - 5pm

Salt Therapy

The Salt Room is OPEN with 45 minute sessions available daily at 10am , 1.30pm and 5pm.
* Pre-booking is required


Infrared Wellness Sauna

The Sauna will reopening on Monday 17th Jan.
Mon: 9am - 5pm
Tues: 9am - 5pm
Wed: 9am - 5pm
Thurs: 10am - 6pm
Fri: 9am - 5pm
Sat: 10am - 6pm
Sun: 9am - 5pm

Q&A

Our team are working hard to ensure changes are communicated directly with individual booking holders. If your booking is likely to be impacted by a change to service availability, a member of our team will be in contact with you via phone or email.  Please understand that in the event of a major or sudden change  there may also be delays in our ability to answer phone, emails and direct message enquiries as promptly as we would in normal circumstances. 

Yes, you can still make a booking for any available services. Online booking is available for Accommodation, outdoor Hot Springs Sanctuary and Salt Therapy. Phone bookings are required for Day Spa Treatments, Bath Indoor Bath House bathing and Sauna.  

 

Yes, it is a requirement to follow all health & safety measures as set out by the Victorian government. 

 

Yes. To access the available facilities it is recommended to pre-book before your arrival to ensure availability.  There is no need to pre-book the heated hotel swimming pool as this is available for in house guests.

Our team are currently working very hard to contact booking holders  whose planned visit may be impacted by changes to service availability. Please be patient with us as this can take some time when sudden changes occur. You will have the option to reschedule or if  you need to cancel a booking due to these changes, or for covid related reasons, we will offer you a full refund. 

  *If you have booked accommodation via a third party booking provider - you will be required to contact that provider directly.

Covid Safe practices at the Deep Blue

The Deep Blue Hot Springs has established a COVID SAFE PLAN in response to the threat of Covid-19 and to reduce 
reduce any risk of spread while still enabling guests to enjoy comfortable experiences.  The strategy includes operational changes,
new employee practices and re-imagining high-traffic public spaces.  Strategies align with Victorian Government guidance and we hope will help to instill confidence for our guests, employees, and our wider community that
their health and safety is our top priority.  
 
1. ENHANCED SANITIZATION  
 
Heightened cleaning measures have been  put into place, these include:
– Additional time allotted to cleaning and disinfecting of guest rooms and public areas 
– Modified operating hours for resort amenities to allow additional cleanings throughout the day. 
– Sanitizing stations are available throughout the hotel including elevators and upon entry to each of our facilities.
 
 
2. UTILIZING PERSONAL PROTECTIVE EQUIPMENT 
 
 – Face masks are currently a requirement to be worn at all times in public areas during your visit with the
exception of lawful exemptions, when you are eating, drinking or bathing.  
 – We promote physical distancing through the display of signage and floor decals to
ensure proper separation in lines and common areas.
  
– It is a requirement for all guests to sign in upon on arrival to the facilities for contact tracing purposes. You can choose to scan the QR code provided at each department or complete the contact form.  
 – We reserve the right to ask for photo identification. 
 – We discourage congregating in crowded areas through the reconfiguration of public spaces to limit the number
of employees and customers in various areas and capacity limit signs are clearly visible. 
 – We also encourage guests to complete an online waiver pre-arrival to limit wait times. 
 – Reinforcing proper hygiene is encouraged with prompts and sanitization stations installed throughout the resort. 

We wish to reassure you that we pride ourselves on the cleanliness of our facilities and have always implemented the following measures:·         
 – Throughout operating hours the Geothermal Water in each pool at the Hot Springs Sanctuary & Bath house is refreshed with a  flow of water in excess of 25% every hour, with every pool’s water changing over completely every 4 hours. 
 
 All staff have completed the covid training.