covid safe

Changes to Services

Information regarding the availability of our facilities will be updated below accordingly in line with current government restrictions and efforts to reduce the risk of Covid-19. As such, our service availability is subject to change and due to capacity limits pre-booking is highly recommended. 

Please note; Guests are required to check-in and provide photo identification upon arrival. We thank you in advance for your cooperation and understanding.

Restaurant Dining

Now open with capacity limits in line with Victorian government regulations. Due service changes pre-booking is highly recommended. Call 03 5559 2000 for all dining reservations

Hot Springs Sanctuary

The outdoor Hot Springs Sanctuary is open to bathe with limited session availability. Prebooking is highly recommended due to limited capacity.
Masks are required to be worn to and from the facilities including inside change rooms and moving between pools but can be removed while bathing in the water. The Nourish Dome Cafe located inside the Sanctuary will be open during select sessions only.




Day Spa

The Day Spa is now open for all treatments.
The indoor bath house is open for geothermal mineral bathing. Masks are required to be worn when arriving and departing the facilities but can be removed while bathing and during a treatment.

Indoor Bath House

The indoor bath house including private bathing rooms are now open for geothermal mineral bathing. Masks are required to be worn when arriving and departing the facilities but can be removed while bathing. Prebooking is highly recommended due to a limited capacity. Information will be updated here to reflect any changes.

Salt Therapy Room

The Salt Room is temporarily unavailable at this time. Information will be updated here to reflect changes and reopening announcements .

Infrared Wellness Sauna

The Sauna is now open.
Information will be updated here to reflect changes and reopening announcements.

Covid Safe practices at the Deep Blue

The Deep Blue Hot Springs has established a COVID SAFE PLAN in response to the threat of Covid-19 and to reduce 
reduce risks of spread while still enabling guests to enjoy comfortable experiences.  The strategy includes operational changes,
new employee practices and re-imagining high-traffic public spaces. Strategies align with Victorian Government guidance and we hope will help to instill confidence for our guests, employees, and our wider community that
their health and safety is our top priority.

ENHANCED SANITIZATION

 

We have taken immediate  action to ensure that additional and heightened cleaning measures are put into place,


such as:

– Additional time allotted to cleaning and disinfecting of guest rooms and public areas 

– Limited or modified operating hours for resort amenities to allow additional cleanings throughout the day. 


– Sanitizing stations are available throughout the hotel including elevators and upon entry to each of our facilities .

 

UTILIZING PERSONAL PROTECTIVE EQUIPMENT

Face masks are currently  a requirement to be worn at all times during your visit with the
exception of lawful exemptions, when you are eating, drinking or while bathing  in any of the pools.  Masks must be worn when outside of the pool ( for example when entering the change rooms  or when arriving or exiting the facilities). Masks should not be worn when it is likely that they will get wet or damaged ( for example while a participant is in the process of exiting a pool).

We promote physical distancing through the display of signage and floor decals to
ensure proper separation in lines and common areas.

 It is a requirement for all guests to sign in upon on arrival to the facilities for contact tracing purposes. You can choose to scan the QR code provided at each department or complete the contact form.  We reserve the right to ask for photo identification. 

We discourage congregating in crowded areas through the reconfiguration of public spaces to limit the number
of employees and customers in various areas and Capacity limit signs are clearly visible. We also encourage guests to complete an online waiver pre-arrival to limit wait times. 

Reinforcing proper hygiene is encouraged with prompts and sanitization stations installed throughout the resort. 

 

We wish to reassure you that we pride ourselves on the cleanliness of our facilities and have always implemented the following measures:

·         Throughout operating hours the Geothermal Water in each pool at the Sanctuary & Bath house is refreshed with a  flow of water in excess of 25% every hour, with every pool’s water changing over completely every 4 hours. 

We are taking additional measures to ensure that guests and staff are able to continue to enjoy the facilities:

·         Increased frequency of cleaning of all high traffic areas and bathrooms are continually restocked with toiletries, soaps & sanitisers and are being cleaned on a regular basis throughout the day.

·         Whilst our geothermal pools are within high heat temperature ranges  38 ͦ C – 42  ͦ C, we are currently adding Bromine to all bathing pools as an added precaution.  

·         All entry points and reception desks feature sanitiser stations with additional sanitiser stations placed in the public change rooms and eating areas. 

 All staff have completed covid training.