What to know
To help keep you informed, this page is being updated regularly to reflect any requirements or changes that may occur in line with the Victorian government directive.
Our team are working hard to ensure changes are communicated directly with individual booking holders. If your booking is likely to be impacted by a change to service availability, a member of our team will be in contact with you via phone or email. Please understand that in the event of a major or sudden change there may also be delays in our ability to answer phone, emails and direct message enquiries as promptly as we would in normal circumstances.
Online booking via this website is available for Accommodation, outdoor Hot Springs Sanctuary and Salt Therapy. Phone bookings are required for Day Spa Treatments, Bath Indoor Bath House bathing and Sauna.
No, the Victorian government do not currently require us to confirm vaccination status
Yes. To access the available facilities it is recommended to pre-book before your arrival to ensure availability. There is no need to pre-book the heated hotel swimming pool as this is available for in house guests.
Our team are currently working very hard to contact booking holders whose planned visit may be impacted by changes to service availability. Please be patient with us as this can take some time when sudden changes occur. You will have the option to reschedule or if you need to cancel a booking due to these changes, or for covid related reasons, we will offer you a full refund.
*If you have booked accommodation via a third party booking provider - you will be required to contact that provider directly.
Covid Safe practices at the Deep Blue
reduce any risk of spread while still enabling guests to enjoy comfortable experiences. The strategy includes operational changes, new employee practices and re-imagining high-traffic public spaces. Strategies align with Victorian Government guidance and we hope will help to instill confidence for our guests, employees, and our wider community that
their health and safety is our top priority.
– Sanitizing stations are available throughout the hotel including elevators and upon entry to each of our facilities.
ensure proper separation in lines and common areas.
– We discourage congregating in crowded areas through the reconfiguration of public spaces to limit the number
of employees and customers in various areas and capacity limit signs are clearly visible.
We wish to reassure you that we pride ourselves on the cleanliness of our facilities and have always implemented the following measures:·