covid safe

Changes to Services

The Deep Blue Hotel & Hot Springs is pleased to provide information below regarding the reopening of our hotel to leisure guests and wellness experiences in line with government restrictions. 

Restaurant Dining

The Deep Blue Dining & Bar is reopening for dinner service on FRIDAY 30TH JULY with breakfast service commencing on SATURDAY 31ST JULY .

Maximum capacity of 25 people applies to our restaurant and individual groups are limited to 10 people.

To pre-book allocated seating please call our reservations team on 03 5559 2000.

Hot Springs Sanctuary

The Outdoor Hot Springs Sanctuary will be reopening on FRIDAY 30th JULY with limited capacity.

Masks may be removed while bathing but are required to be worn upon arrival and departure of the facilities.

Maximum number of people per group booking is limited to 10.

Please note we are unable to accept guests travelling from the state of NSW at this time.




Day Spa

The Day Spa is open as normal from WEDNESDAY 28TH JULY. Masks are required to be worn at all times and may be removed during a treatment, sauna session or when bathing. QR Check-in is a requirement and our staff will also need to sight your photo identification. Please note we are unable to accept guests travelling from the state of NSW at this time.

Indoor Bath House

The indoor Bath House is reopening WEDNESDAY 28TH JULY. Masks may be removed when bathing however are reqired to be worn upon arrival and departure of the facilities. A limited capacity applies at this time and so pre-booking is highly recommended to avoid disappointment.
Guests are required to use QR Code checkin upon arrival and photo identification is required.

Salt Therapy Room

The Salt Room is reopening FRIDAY 30TH JULY. Masks may be removed during a Salt Therapy session. 1 person per 4sqm rule applies. Guests are required to use QR Code checkin upon arrival and photo identification is required.

We cannot accept travellers fro the state of NSW at this time.

Infrared Wellness Sauna

The Sauna is reopening WEDNESDAY 28TH JULY. Masks may be removed during sauna session however must be worn upon arrival and departure of the facilities. QR Code check-in and photo identification upon arrival is required.

Covid Safe practices at the Deep Blue

The Deep Blue Hot Springs has established a COVID SAFE PLAN in response to the threat of Covid-19 and to reduce 
reduce risks of spread while still enabling guests to enjoy comfortable experiences.  The strategy includes operational changes,
new employee practices and re-imagining high-traffic public spaces. Strategies align with Victorian Government guidance and we hope will help to instill confidence for our guests, employees, and our wider community that
their health and safety is our top priority.

ENHANCED SANITIZATION

 

We have taken immediate  action to ensure that additional and heightened cleaning measures are put into place,


such as:

– Additional time allotted to cleaning and disinfecting of guest rooms and public areas 

– Limited or modified operating hours for resort amenities to allow additional cleanings throughout the day. 


– Sanitizing stations are available throughout the hotel including elevators and upon entry to each of our facilities .

 

UTILIZING PERSONAL PROTECTIVE EQUIPMENT

Face masks are currently  a requirement to be worn at all times during your visit with the
exception of lawful exemptions, when you are eating, drinking or while bathing  in any of the pools.  Masks must be worn when outside of the pool ( for example when entering the change rooms  or when arriving or exiting the facilities). Masks should not be worn when it is likely that they will get wet or damaged ( for example while a participant is in the process of exiting a pool).

We promote physical distancing through the display of signage and floor decals to
ensure proper separation in lines and common areas.

 It is a requirement for all guests to sign in upon on arrival to the facilities for contact tracing purposes. You can choose to scan the QR code provided at each department or complete the contact form.  We reserve the right to ask for photo identification. 

We discourage congregating in crowded areas through the reconfiguration of public spaces to limit the number
of employees and customers in various areas and Capacity limit signs are clearly visible. We also encourage guests to complete an online waiver pre-arrival to limit wait times. 

Reinforcing proper hygiene is encouraged with prompts and sanitization stations installed throughout the resort. 

 

We wish to reassure you that we pride ourselves on the cleanliness of our facilities and have always implemented the following measures:

·         Throughout operating hours the Geothermal Water in each pool at the Sanctuary & Bath house is refreshed with a  flow of water in excess of 25% every hour, with every pool’s water changing over completely every 4 hours. 

We are taking additional measures to ensure that guests and staff are able to continue to enjoy the facilities:

·         Increased frequency of cleaning of all high traffic areas and bathrooms are continually restocked with toiletries, soaps & sanitisers and are being cleaned on a regular basis throughout the day.

·         Whilst our geothermal pools are within high heat temperature ranges  38 ͦ C – 42  ͦ C, we are currently adding Bromine to all bathing pools as an added precaution.  

·         All entry points and reception desks feature sanitiser stations with additional sanitiser stations placed in the public change rooms and eating areas. 

 All staff have completed covid training.