covid safe

What to know

To help keep you informed, this page is being updated regularly to reflect any requirements or changes that may occur in line with the Victorian government directive.  

Restaurant Dining

Breakfast service 7am - 10.30am
Dinner service 5.30pm - 8.30pm

Prebooking is recommended. Contact the hotel reservations team on 03 5559 2000 to place a reservation for the restaurant.

Room Service is also available 7 days a week.

hot springs sanctuary

The outdoor Hot Springs Sanctuary is OPEN with 4 sessions offered daily.
Capacity limits apply and pre-booking is required.

* The Nourish Dome Cafe is also open however availability is subject to change and Individual sessions may be subject to cancellation.

Day Spa

The Day Spa is OPEN
Mon: 9am - 5pm
Tues: 9am - 5pm
Wed: 9am - 5pm
Thurs: 9am - 6pm
Fri: 9am - 5pm
Sat: 9am - 6pm
Sun: 9am - 5pm

Prebooking is essential.

Indoor Bath House

The Indoor Bath House is OPEN.
Mon: 9am - 8pm
Tues: 9am - 8pm
Wed: 9am - 8pm
Thurs: 9am - 8pm
Fri: 9am - 8pm
Sat: 9am - 6pm
Sun: 9am - 5pm

Salt Therapy

The Salt Room is temporarily closed. We look forward to reconvening our daily salt therapy sessions soon.


Infrared Wellness Sauna

The Sauna is open
Mon: 9am - 5pm
Tues: 9am - 5pm
Wed: 9am - 5pm
Thurs: 9am - 6pm
Fri: 9am - 5pm
Sat: 9am - 6pm
Sun: 9am - 5pm
*Pre-booking is essential

Q&A

Our team are working hard to ensure changes are communicated directly with individual booking holders. If your booking is likely to be impacted by a change to service availability, a member of our team will be in contact with you via phone or email.  Please understand that in the event of a major or sudden change  there may also be delays in our ability to answer phone, emails and direct message enquiries as promptly as we would in normal circumstances. 

Online booking via this website is available for Accommodation, outdoor Hot Springs Sanctuary and Salt Therapy. Phone bookings are required for Day Spa Treatments, Bath Indoor Bath House bathing and Sauna.  

 

No, the Victorian government do not currently require us to confirm vaccination status 

 

Yes. To access the available facilities it is recommended to pre-book before your arrival to ensure availability.  There is no need to pre-book the heated hotel swimming pool as this is available for in house guests.

Our team are currently working very hard to contact booking holders  whose planned visit may be impacted by changes to service availability. Please be patient with us as this can take some time when sudden changes occur. You will have the option to reschedule or if  you need to cancel a booking due to these changes, or for covid related reasons, we will offer you a full refund. 

  *If you have booked accommodation via a third party booking provider - you will be required to contact that provider directly.

Covid Safe practices at the Deep Blue

The Deep Blue Hot Springs has established a COVID SAFE PLAN in response to the threat of Covid-19 and to reduce 
reduce any risk of spread while still enabling guests to enjoy comfortable experiences.  The strategy includes operational changes,
new employee practices and re-imagining high-traffic public spaces.  Strategies align with Victorian Government guidance and we hope will help to instill confidence for our guests, employees, and our wider community that
their health and safety is our top priority.  
 
1. ENHANCED SANITIZATION  
 
Heightened cleaning measures have been  put into place, these include:
– Additional time allotted to cleaning and disinfecting of guest rooms and public areas 
– Modified operating hours for resort amenities to allow additional cleanings throughout the day. 
– Sanitizing stations are available throughout the hotel including elevators and upon entry to each of our facilities.
 
 
2. UTILIZING PERSONAL PROTECTIVE EQUIPMENT 
 
 
 – We promote physical distancing through the display of signage and floor decals to
ensure proper separation in lines and common areas.
  
 
 – We reserve the right to ask for photo identification. 

 – We discourage congregating in crowded areas through the reconfiguration of public spaces to limit the number
of employees and customers in various areas and capacity limit signs are clearly visible.
 
 – We also encourage guests to complete an online waiver pre-arrival to limit wait times. 
 – Reinforcing proper hygiene is encouraged with prompts and sanitization stations installed throughout the resort. 

We wish to reassure you that we pride ourselves on the cleanliness of our facilities and have always implemented the following measures:·         
 – Throughout operating hours the Geothermal Water in each pool at the Hot Springs Sanctuary & Bath house is refreshed with a  flow of water in excess of 25% every hour, with every pool’s water changing over completely every 4 hours. 
 
 All staff have completed the covid training.