covid safe

Changes to Services

Last updated: 4th March 2021 :  We are pleased to welcome you to the Deep Blue Hotel & Hot springs. We have a implimented a number of covid safe practices at our hotel and throughout our  wellness experiences in line with our covid-safe plan and the guidelines set out by the Victorian government.  

 

 

Restaurant Dining

Lockdown restrictions will end as of midnight Wednesday 17th Feb and dinner service will resume in the restaurant from Thursday 18th Feb . Breakfast service will resume Friday 19th Feb.
Breakfast service is 7am -10am daily . Dinner service 5.30pm - 8.30pm daily. Our menu is available for viewing online . In addition, all printed menus have now been replaced with laminated menu's which are sanitized after each use. Capacity limits are in place. Social, distancing prompts are located throughout. Masks while eating or drinking.

Hot Springs Sanctuary

The outdoor Hot Springs Sanctuary will remain closed until Saturday 20th Feb.

Our team are working hard to contact anyone with an existing booking expected to arrive on 18th or 19th Feb to reschedule. We thank you for your patience as this is being done in order of expected arrival.

Capacity limits are in place. Masks are required to be worn upon arrival and departure of the facilities but not while bathing.

Day Spa

The Day Spa will reopen on Thursday 18th February 2021.

Our team are working hard to try to accommodate all those whose bookings had been cancelled due to the lockdown. There may some delays in our ability to answer the phones and we thank you for your patience and understanding.

Capacity limits are in place. Masks are required to be worn upon arrival and departure of the facilities however not during a treatment.

Indoor Bath House

The Indoor Bath House including private bathing rooms will be reopening from Thursday 18th Feb.

* Prebooking is required for all private bathing rooms.

Capacity limits are in place. Private bathing rooms are restricted to one person only or two people from the same household. Masks are required to be worn upon arrival and departure of the facilities but not while bathing.

Salt Therapy Room

The Salt Room will be reopening Thursday 18th Feb.

Capacity limits are in place. Masks are required to be worn upon arrival and departure of the facilities but not during Salt Therapy session.

Infrared Wellness Sauna

The Sauna will be reopening Thursday 18th Feb.

* Prebooking is required Capacity limits are in place. Masks are required to be worn upon arrival and departure of the facilities but not during Salt Therapy session.

Covid Safe practices at the Deep Blue

The Deep Blue Hot Springs has established a COVID SAFE PLAN in response to the threat of Covid-19 and to reduce 
reduce risks of spread while still enabling guests to enjoy comfortable experiences.  The strategy includes operational changes,
new employee practices and re-imagining high-traffic public spaces. Strategies align with Victorian Government guidance and we hope will help to instill confidence for our guests, employees, and our wider community that
their health and safety is our top priority.

ENHANCED SANITIZATION

 

We have taken immediate  action to ensure that additional and heightened cleaning measures are put into place,


such as:

– Additional time allotted to cleaning and disinfecting of guest rooms and public areas 

– Limited or modified operating hours for resort amenities to allow additional cleanings throughout the day. 


– Sanitizing stations are available throughout the hotel including elevators and upon entry to each of our facilities .

 

UTILIZING PERSONAL PROTECTIVE EQUIPMENT

Face masks are currently  a requirement to be worn at all times during your visit with the
exception of lawful exemptions, when you are eating, drinking or while bathing  in any of the pools.  Masks must be worn when outside of the pool ( for example when entering the change rooms  or when arriving or exiting the facilities). Masks should not be worn when it is likely that they will get wet or damaged ( for example while a participant is in the process of exiting a pool).

We promote physical distancing through the display of signage and floor decals to
ensure proper separation in lines and common areas.

 It is a requirement for all guests to sign in upon on arrival to the facilities for contact tracing purposes. You can choose to scan the QR code provided at each department or complete the contact form.  We reserve the right to ask for photo identification. 

We discourage congregating in crowded areas through the reconfiguration of public spaces to limit the number
of employees and customers in various areas and Capacity limit signs are clearly visible. We also encourage guests to complete an online waiver pre-arrival to limit wait times. 

Reinforcing proper hygiene is encouraged with prompts and sanitization stations installed throughout the resort. 

 

We wish to reassure you that we pride ourselves on the cleanliness of our facilities and have always implemented the following measures:

·         Throughout operating hours the Geothermal Water in each pool at the Sanctuary & Bath house is refreshed with a  flow of water in excess of 25% every hour, with every pool’s water changing over completely every 4 hours. 

We are taking additional measures to ensure that guests and staff are able to continue to enjoy the facilities:

·         Increased frequency of cleaning of all high traffic areas and bathrooms are continually restocked with toiletries, soaps & sanitisers and are being cleaned on a regular basis throughout the day.

·         Whilst our geothermal pools are within high heat temperature ranges  38 ͦ C – 42  ͦ C, we are currently adding Bromine to all bathing pools as an added precaution.  

·         All entry points and reception desks feature sanitiser stations with additional sanitiser stations placed in the public change rooms and eating areas. 

 All staff have completed covid training.