covid safe

Understanding the changes

 The Deep Blue Hotel & Hot Springs is committed to providing   covid-safe business practices in line with the Victorian government guidelines.    

We understand the changes and regulations can be confusing, and so we hope our Q&A section below can help to answer some of your questions.  

Q&A

Hotel accommodation guests are not required to show proof of vaccination, However  from 11.59pm on Thursday 21st October, proof of full vaccination status is required at the restaurant for seated service.   From Friday 29th October proof of full vaccination status is required  in order to attend the Hot Springs, Day Spa facilities or Restaurant.

 

From 29th October all visitors over the age of 16 will be required to show our staff their status of full vaccination upon arrival.

 

Yes, as of 11.59pm Thursday October 21st, it is a requirement to show our staff proof of full vaccination status to be able to dine at the restaurant.

 

Yes. Room service is available for all in-house hotel guests.

Please call us  on 03 5559 2000 so we can assist you  to reschedule your planned booking. In the event that you need to cancel an existing booking due to not meeting the governments requirements for full vaccination, we will offer you a full refund.   

Services Availability

Restaurant Dining

The Restaurant is OPEN for dinner service with two seating times available 5.30pm and 7pm. Breakfast service is currently available on Sat, Sun and Mon.

Please note, due to ever changing restrictions, opening times and service availability may be impacted.

Masks are required to be worn and any be removed while eating and drinking. QR code check-in and photo I.D is also required.
*From 11.59pm Thursday 21st October our staff will be required to ask you to show proof of full vaccination in order to dine at the restaurant.
Capacity limits apply - Please ensure you phone ahead on 03 5559 2000 to make an advance reservation.

hot springs sanctuary

The outdoor Hot Springs Sanctuary is OPEN with 4 sessions offered daily.

Masks can be removed while in the water, however must be worn upon arrival and departure from the facilities, in change areas and while moving from one pool to another.

Capacity limits apply and pre-booking is required. * Sessions may be subject to cancellation if there are either no or little pre-booked entries. The availability of the Nourish Dome Cafe is subject to change.

QR code scan is a requirement upon arrival and photo I.D is required.

*From Friday 29th October our staff will be required to check the full vaccination status of guests arriving at the Hot Springs.

Day Spa

The Day Spa is OPEN for normal business hours.

It is necessary to pre-book all spa treatments to avoid disapointment.

QR code scan is a requirement upon arrival and photo I.D is required. *Even if you are a regular visitor, you are required to provide proof of i.d with your current residential address.

*From Friday 29th October our staff will be required to check the full vaccination status of guests arriving at the Day Spa.

To place a booking please phone the Day Spa reception on 03 5559 2020

Indoor Bath House

The Indoor Bath House including our 4 private bathing rooms are open 7 days a week.

Masks may be removed while bathing however must be worn upon arrival and departure of the facilities, in change areas and while moving from one pool to another.

*QR code scan is a requirement upon arrival and photo I.D is required.

*From Friday 29th October our staff will be required to check the full vaccination status of guests arriving at the Bath House & Day Spa

Capacity limits apply and pre-booking is highly encouraged.
To place a booking please phone us on 03 5559 2020 .

Salt Therapy

The Salt Room is OPEN with 45 minutes sessions available daily at 10am , 1.30pm and 5pm.

Masks may be removed during the Salt Session however must be worn upon arrival and departure of the facilities.

*Pre booking is required

*QR code scan is a requirement upon arrival and photo I.D is required. *Even if you are a regular visitor, you are required to provide proof of i.d with your current residential address.

*From Friday 29th October our staff will be required to check the full vaccination status of guests arriving at the Day Spa

Infrared Wellness Sauna

The Sauna is currently closed to comply with Victorian government guidelines.

Information regarding reopening of the Sana and service availability will be updated here once confirmed.

*From Friday 29th October our staff will be required to check the full vaccination status of guests arriving at the Day Spa

Covid Safe practices at the Deep Blue

The Deep Blue Hot Springs has established a COVID SAFE PLAN in response to the threat of Covid-19 and to reduce 
reduce any risk of spread while still enabling guests to enjoy comfortable experiences.  The strategy includes operational changes,
new employee practices and re-imagining high-traffic public spaces.  Strategies align with Victorian Government guidance and we hope will help to instill confidence for our guests, employees, and our wider community that
their health and safety is our top priority.  
 
1. ENHANCED SANITIZATION  
 
We have taken immediate  action to ensure that additional and heightened cleaning measures are put into place,
such as:
– Additional time allotted to cleaning and disinfecting of guest rooms and public areas 
– Limited or modified operating hours for resort amenities to allow additional cleanings throughout the day. 
– Sanitizing stations are available throughout the hotel including elevators and upon entry to each of our facilities.
 
 
2. UTILIZING PERSONAL PROTECTIVE EQUIPMENT 
 
 – Face masks are currently a requirement to be worn at all times during your visit with the
exception of lawful exemptions, when you are eating, drinking or while bathing in any of the pools.  
 – Masks must be worn when outside of the pool ( for example when entering the change rooms  or when arriving or exiting the facilities). 
 – Masks should not be worn when it is likely that they will get wet or damaged ( for example while a participant is in the process of exiting a pool).
 – We promote physical distancing through the display of signage and floor decals to
ensure proper separation in lines and common areas.
  
– It is a requirement for all guests to sign in upon on arrival to the facilities for contact tracing purposes. You can choose to scan the QR code provided at each department or complete the contact form.  
 – We reserve the right to ask for photo identification. 
 – We discourage congregating in crowded areas through the reconfiguration of public spaces to limit the number
of employees and customers in various areas and capacity limit signs are clearly visible. 
 – We also encourage guests to complete an online waiver pre-arrival to limit wait times. 
 – Reinforcing proper hygiene is encouraged with prompts and sanitization stations installed throughout the resort. 

We wish to reassure you that we pride ourselves on the cleanliness of our facilities and have always implemented the following measures:·         
 – Throughout operating hours the Geothermal Water in each pool at the Hot Springs Sanctuary & Bath house is refreshed with a  flow of water in excess of 25% every hour, with every pool’s water changing over completely every 4 hours. 
 
 We are taking additional measures to ensure that guests and staff are able to continue to enjoy the facilities:    
      
 – Increased frequency of cleaning of all high traffic areas and bathrooms are continually restocked with toiletries, soaps & sanitisers and are being cleaned on a regular basis throughout the day.·         
 – Whilst our geothermal pools are within high heat temperature ranges  38 ͦ C – 42  ͦ C, we are currently adding Bromine to all bathing pools as an added precaution. 
 –  All entry points and reception desks feature sanitiser stations with additional sanitiser stations placed in the public change rooms and eating areas. 
 
 All staff have completed the covid training module.