Accessibility Features

At Deep Blue, we aim to provide a welcoming and comfortable experience for every guest.
Our facilities have been thoughtfully designed to support a range of accessibility needs.

This guide outlines the features and services available to help you plan your visit with confidence. It is intended to provide accurate, up-to-date information-not personal recommendations-so you can decide what’s right for you.

VIEW ACCESSIBILITY STATEMENT

Quick Find

Reduced Mobility

Parking & Entry
- Two undercover accessible parking spaces are available opposite the main hotel entrance.
- Entry to the hotel and hot springs is via flat, smooth walkways and ramps with clear access points.
Hotel Accommodation
- Three all abilities rooms with handrails in showers and toilets. Shower chairs and a narrow wheelchair are available on request.
- Hotel room access is via elevators (except during power outages or emergencies, when stair access applies).
Hot Springs & Pool Access
- Handrails are provided at most pools; some pools have them on only one side.
- Pathways throughout the sanctuary are flat, sealed, and wide enough for two people.
- All abilities room available with open shower, left-hand accessible toilet, handrails, and bench.
Salt Therapy Room
- Wheelchair access is possible with advance notice.
Indoor Bath house – located at the Day Spa
- Access via a flat tiled surface from the hotel. One geothermal and one cold plunge pool, both with handrails.
- All abilities toilet and baby change room located 5m from reception.

Accessible toilets & change spaces

General Facilities
- Unisex all abilities toilets are located near the Day Spa, and hot springs.
- Baby change room is located near the Day Spa.
Hot Springs
- Toilets (male and female) include ambulant cubicles with outward opening doors.
- An all abilities room includes an open shower and accessible toilet.
Salt Therapy
- Guests may use the accessible washroom near Hot Springs reception before and after sessions.

Families with children

Entry & Navigation
- Flat, pram-friendly walkways and wide doors throughout internal hotel and wellness areas. External access via designated drop off point at the pathway to the Hot Springs reception.
Facilities
- Baby change room available near Day Spa.
- Multiple seating to accommodate family needs.
- Hand dryers, hair dryers (upon request), and locker hire is available for convenience at the Hot Springs.
Pools & Spa
- Pool environments can be busy; quieter corners are available. Children under age 5 are not permitted in the hot springs, or bath house.

Neurodiversity

Sensory Guidance
- Waterfalls, dryers, and groups can create noise. Guests are encouraged to bring water resistant noise-cancelling headphones or visit during quieter times.
- Suggested check-in time: 10 minutes after each session starts to avoid crowds.
- Lighting in Salt Therapy is dimmed and Day Spa treatment rooms is adjustable. Coloured lighting options available in the Infrared Sauna.
Quiet Spaces
- The Salt Therapy Room is a no-talking space. Dimmed lighting, reclining chairs, and optional headphones with guided meditation provided.
- Guests may leave the Salt Therapy session at any time if uncomfortable.
Communication
- Hot Springs Reception signage throughout includes braille and universal symbols.

Assistance Dogs

Policy
- Assistance dogs are welcome in all public areas, including hotel, café, and pool decks (but not inside pools).
- Dogs must wear clear identification such as a vest or harness.
Handler Requirements
- Carry valid ID from a registered assistance dog provider or government-issued pass.
- Dogs must meet public hygiene and behaviour standards. Handlers must dispose of waste responsibly.

Carer/Companion Card Holders

Bookings
- The venue honours the Carer/Companion Card. Please contact the Hot Springs 03 5559 2050 or Day Spa 03 5559 2020 directly to arrange bookings with your companion.
Support
- A carer can accompany guests who need help with entry, mobility, or relaxation sessions.